Privacy Policy

1. Data Controller Identity

Clock Escape
36 Rue du Pont de la Mousque
33000 Bordeaux, France
Email: clockescape@gmail.com
Phone: +33 5 35 54 28 29

2. Personal Data Collected

We collect the following data when you make a booking or purchase a gift card:

• Identity data: first name, last name
• Contact data: email address, phone number
• Booking data: date, time, number of players, chosen room
• Payment data: processed securely by our provider Stripe

3. Processing Purposes

Your data is used to:

• Manage your bookings and gift cards
• Send you email confirmations
• Communicate with you regarding your booking
• Improve our services
• Comply with our legal and accounting obligations

4. Legal Basis for Processing

The processing of your data is based on:

• Contract performance: to manage your booking
• Your consent: for marketing communications (if you have consented)
• Our legal obligations: retention of accounting data

5. Cookies and Audience Measurement Tools

We use cookies to improve your browsing experience and measure our site's audience.

Umami Analytics: Anonymous statistics tool, privacy-friendly, always active.

Google Analytics: Audience measurement tool activated only with your consent.

To learn more and manage your preferences, visit our Cookie Settings page.

6. Retention Period

We retain your data for:

• Booking data: 3 years from your last booking
• Accounting data: 10 years in compliance with legal obligations
• Cookies: maximum 13 months

7. Recipients of Your Data

Your data is accessible to:

• Clock Escape: our team to manage your bookings
• Stripe: for secure payment processing
• Google Analytics: for audience measurement (if you have consented)

8. Your Rights

Under GDPR, you have the following rights:

• Right of access: obtain a copy of your data
• Right to rectification: correct inaccurate data
• Right to erasure: request deletion of your data
• Right to restriction: limit the processing of your data
• Right to object: object to the processing of your data
• Right to data portability: receive your data in a structured format

To exercise your rights, contact us at: clockescape@gmail.com

You can also file a complaint with the CNIL: www.cnil.fr

9. Security

We implement all appropriate technical and organizational measures to protect your data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.